- 1Sign in to hapjam in the app or at hapjam.com.
- 2Open Settings.
- 3Choose Delete account and confirm. It's permanent.
If you manage a page with a paid plan
If you're the only team member of a venue or performer page with an active paid plan, cancel the plan first with Manage billing on hapjam.com in a browser, or add another team member, then delete your account. We'll tell you which page if this applies.
Can't sign in?
Email hello@hapjam.com from the address on your account and ask us to delete it. We'll reply to that address to confirm, then delete the account within 30 days.
What's deleted
- Your account, profile and sign-ins.
- Your follows, reviews, friends, Going and “I've been here” marks, notifications and alert settings.
- Your waitlist and newsletter signups, invitations sent to your email, and our email records to you.
- Your uploaded profile photo and any documents you sent to claim a page. These are removed right away, or retried until they're removed if a service is briefly unavailable.
- Our CRM record of you, removed the same way.
What stays, without your account
- Venue and performer pages you created or claimed stay public. A page you claimed simply becomes unclaimed.
- Play requests, bookings, broadcasts and replies you sent as a venue or performer page stay with that page, as that business's own correspondence.
- Records of changes made to public pages are kept, without your email.
- If you unsubscribed from our outreach emails, your email stays on our do-not-contact list so we keep honoring it.
- If you signed up on our website, Meta keeps the signup record it already received, and our payment processor keeps its payment records, under their own policies.
- Our email provider's message history and our database backups expire on those providers' retention schedules.