Help & FAQ
Answers for fans, venues, and performers. Can't find it? Email support@hapjam.com.
For music fans
How do I find live music near me?
The home feed shows what's playing now, tonight, and this weekend near you. If it's showing the wrong area, tap the location control in the hero (the 📍 pin next to the live count) to pick your market or use your location.
How do I get notified when a venue or act plays?
Follow any venue or performer (the heart / follow button on their page). We'll let you know when they have a show near you. You can manage or turn off alerts anytime in Settings.
Can I filter by vibe?
Yes — on Venues you can filter by things like On the water, Brewery, Outdoor, and Late night. You can also Ask AI for a vibe, like "acoustic on a patio, no cover."
Is it free for fans?
Completely. No account is needed to browse; signing in just lets you follow venues and acts and get alerts.
Getting your venue or act listed
How do I get listed?
Two ways: if you're already in hapjam, search your name on the claim page and claim your listing. If you're not listed yet, use "Get listed — free" and add your details in a couple of minutes.
What does a listing get me?
You show up in the live feed, search, and on the map — free. A claimed page adds a verified badge, control of your schedule and photos, and an embeddable website widget.
How does my schedule stay up to date?
For unclaimed venues we automatically pull from your public calendar/listings and keep it current. Once you claim your page, you manage your own schedule from your Manage page.
Can I put my schedule on my own website?
Yes. On your Manage page, open "Website widget" for a copy-paste embed that auto-updates whenever you edit here. There are step-by-step instructions there — and if you'd rather, we'll install it for you free.
Claiming your page
How do I claim my page?
Search your name on the claim page, open your venue or performer page, and choose Claim. You'll sign in (or create a free account) and verify you represent it.
How fast is approval?
Instant if you can add a short verification code to your own website. Otherwise we review your details manually and get back to you.
Someone claimed my page, or the info is wrong.
Email support@hapjam.com and we'll sort it out. You can also use the "Report incorrect info" link on any page to flag bad details.
Plans & billing
What do paid plans include?
Venues can upgrade to Enhanced or Featured (analytics, a contact button, live cam, event boosts, and Spotlight placement). Performers can upgrade to Pro (a booking button, analytics, and a custom-branded widget). Full details are on the Pricing page.
How do I upgrade, change, or cancel?
From your Manage page, open Billing. Plans are handled securely through Stripe and you can cancel anytime.
I have a billing or refund question.
Email support@hapjam.com and we'll help.
Account & privacy
How do I change my name or handle?
In Settings. Google/Apple sign-ins bring your name automatically; email sign-ups are asked for a name on first use.
How do I manage or turn off email alerts?
In Settings — there's a single toggle for follow/show alerts, and every alert email also links to manage it.
How do I delete my account?
Settings → Delete account. It permanently removes your account and personal data; any page you claimed simply becomes unclaimed again.
Still need help?
We're happy to help with anything — accounts, billing, listings, or a bug.
Email support@hapjam.com