Privacy Policy

We collect information you provide directly:

• Account — when you sign in with Google or an email magic-link, we receive your email address and, from Google, your name and profile photo.
• Profile — an optional display name, username, bio, and photo you add.
• Content — reviews, check-ins, follows/saves, and venue or performer listings, claims, and submissions you create, including any images or links you upload.
• Messages — if you contact a performer through the app or email us, we process that message.
• Payments — if you buy a paid plan, our third-party payment processor collects your payment details. We never see or store full card numbers.
• Notifications — in our iOS and Android apps, if you allow notifications, your device gives us a push token that we store with your account to send the alerts you choose. You can turn notifications off in your device settings at any time.

• Usage & device data — pages viewed, general device and browser, and approximate region. We count these with our own cookieless analytics everywhere. On our website only, we also use Google Analytics and the Meta/Facebook Pixel to understand how the site is used and measure our marketing. These set cookies and share limited data with those providers — see Cookies & tracking below. Neither runs in our iOS or Android apps.
• Location — only if you tap to share it (or allow location in our app), your device provides your location so we can sort listings by distance. Sorting happens on your device. If you use Ask AI, your location is sent with your question to find shows near you, and it is not stored on our servers. When you create an account or subscribe to our email guide, we also record a coarse, city-level approximation of your location derived from your internet connection, to understand which areas our audience comes from. We never store your precise location with your account.

• Operate the app: show listings, power the AI concierge, save your follows, and let you post reviews or manage a page.
• Sign you in and keep your session secure.
• Send you what you ask for — magic-link sign-in emails, and, if you follow venues or performers, alerts about who's playing. You can stop these anytime.
• Review and approve venue/performer submissions and ownership claims.
• Prevent abuse, spam, and fraud, and improve the service.
• Measure and improve our marketing on our website, including advertising campaigns on platforms like Meta. We don't do this in our apps.

We do not sell your personal information. We share it only:

• Publicly, by your choice — your display name, photo, reviews, and public profile are visible to others. Don't post anything you want kept private.
• With service providers that run the app on our behalf (described below), under agreements that limit their use of it.
• For legal reasons — to comply with law, enforce our Terms, or protect rights and safety.
• In a business transfer — if the service is acquired, data may transfer as part of that deal.

We rely on a small set of vendors to run hapjam. Each processes data only to provide its service to us, under agreements that limit their use of it:

• Cloud hosting — serving the app.
• Spam protection: public request, feedback, reporting, suggestion, newsletter and area-waitlist forms use Vercel BotID to check browser and request signals before processing a submission.
• Analytics & advertising (website only) — Google Analytics (usage metrics) and the Meta (Facebook) Pixel (measuring our ads and showing relevant hapjam ads on Meta platforms). When an account is created or a plan is bought on our website, we also send Meta a record of that event, matched by email, to measure our ads. None of this happens in our iOS or Android apps, including the screens they open for sign-in, or for signups and purchases started there.
• Push notifications — Apple and Google deliver our app's notifications to your device.
• Database hosting — storing accounts, listings, and content.
• Sign-in — Google and email magic-link authentication.
• Email delivery — sending sign-in links and the alerts you opt into.
• Customer relationship management — keeping track of members and the venues and performers we work with (name and email). Your record there is deleted with your account.
• Maps — displaying venue locations.
• AI provider — powering the AI concierge; your questions are processed to generate answers.
• Payment processing — handling paid-plan billing. We never see or store full card numbers.

We use a small number of strictly necessary cookies to keep you signed in and secure admin access, plus your browser's local storage for minor preferences (like dismissing the “add to home screen” prompt).

For market sponsorship, we measure whether a sponsor credit was visible and whether its link was clicked. We use a temporary browser-session identifier and store only a keyed hash scoped to the campaign, day and placement. Sponsor reports contain aggregate counts, not your email, location history or browser identifier. Browser sponsor measurement respects Do Not Track. Eligible show alerts, venue and performer follower messages, and hapjam announcements may include a local market partner. We select this partner using the locations of included shows or the coarse market last observed while you browsed within the past 30 days. We store the market identifier and observation time, not your precise coordinates. These sponsored emails may use Postmark delivery and link-click tracking; you can turn off these emails in settings.

On our website (not in our iOS or Android apps), we also use analytics and advertising cookies from third parties: Google Analytics to measure usage, and the Meta (Facebook) Pixel to measure our advertising and show you relevant hapjam ads on Meta platforms. These may set cookies and share limited event data (such as pages viewed) with Google and Meta, who process it under their own privacy policies. You can limit them through your browser or device settings, Google's Analytics opt-out, and your Meta ad preferences.

We keep your information while your account is active and as needed to run the service. You can delete your account and associated personal data in Settings, or ask us by email, and we will do so except where we must retain certain records (for example, to comply with law or resolve disputes). How deleting your account works.

Deleting your account removes your profile, sign-ins, follows, reviews, friends, alerts, uploaded profile photo and claim documents, and our CRM record of you. Some things stay, without your account: venue and performer pages you created or claimed; messages you sent as a venue or performer page (such as play requests, bookings and broadcasts), which belong to that business; records of changes to public pages, without your email; and, if you unsubscribed from our outreach, your email on our do-not-contact list so we keep honoring it. Meta keeps the signup record it already received if you signed up on our website, and our payment processor keeps its payment records, under their own policies. Our email provider's message history and our database backups expire on those providers' retention schedules.

• Access, correct, or delete your profile from your account settings, or by emailing us.
• Turn off follow alerts at any time; sign-in emails are only sent when you request a link.
• Depending on where you live (e.g. California or the EU/UK), you may have additional rights to access, port, or delete your data, or object to certain processing. Email us to exercise them.

Contact us at hello@hapjam.com for any privacy request.

hapjam isn't directed to children under 13, and we don't knowingly collect their information. If you believe a child has given us personal data, contact us and we'll remove it.

We use reasonable technical and organizational measures to protect your information. No system is perfectly secure, but we work to safeguard your data and limit access to it.

We may update this policy as the service evolves. When we do, we'll change the “last updated” date above, and for material changes we'll provide a more prominent notice.

Questions about privacy? Email hello@hapjam.com.